*** All items are considered adult sizes unless otherwise noted ***
If you are not satisfied with your purchase from us, simply contact us within 15 days from the date of shipment and subject to the following criteria we will replace or refund the product in question, excluding shipping, artwork fees, and digitizing. Canceled orders are subject to a 20% restocking fee.
1. Customers take full responsibility for their order after artwork approval, if applicable. If you receive an incorrect item, full replacement will be offered for the product in question. NO REFUNDS will be offered. Damaged items will also be replaced with the same product brand, size, color, and decoration. In the event you receive your order, but intended to order a different product, color, size, or decoration, this will not be eligible for this return policy.
2. We take great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation, or grammatical errors made by the customer.
- Inferior quality or low-resolution of customers own uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type, product brand, product color, product selected sizes or gender/age, product fitment, design, design printed colors, font choice, or design size. Please review the product sizing chart before completing your purchase. Visual Ink will not replace or refund any products that do not fit as intended or shrink after washing. Defects to the garment after washing, is not covered under this policy.
- When viewing a product on your computer or phone, the colors may not be an exact replication of the actual product, as they often will appear brighter in color when viewing on a rgb screen. Our computer-generated mockups are just an example of the shirt color and style. Actual color may vary. If you are concerned about the color shown on this order, please request a sample garment before approving this order or any artwork approval. Visual Ink is NOT responsible for garment colors that are not exact replication of the online quote, order, or artwork approval.
- Artwork and digitizing fees associated with your orders are non-refundable.
Items purchased through an affiliate web store outside of visualink.net are non-returnable, non-exchangeable, and ALL sales are FINAL. Exception - see item 1.
Canceled orders after blanks have been purchased will be subject to a 20% restocking fee.
By using our services, you acknowledge that you have read and agree to our Return Policy.