We realize that for many people, ordering custom products may be new. With that in mind, please contact us if you have any questions. If you are not satisfied with your purchase from us, simply contact us within 15 days from the date of your purchase and subject to the following criteria we will replace or refund the product in question, excluding shipping, artwork fees, and digitizing. Cancelled orders are subject to a 20% restocking fee.
1. Customers take full responsibility for their order after artwork approval, if applicable. If you receive an item that was not listed on the order, a full replacement will be offered for the product in question. Damaged items will also be replaced with the same product brand, size, color, and decoration. In the event you receive an item but believed you ordered something different, this does not fall under our return policy and Visual Ink will only replace those items listed on the order.
2. We take great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation, or grammatical errors made by the customer.
- Inferior quality or low-resolution of customers own uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type, product brand, product color, product selected sizes, product fitment, design, design printed colors, font choice, or design size. Please review the product sizing chart before completing your purchase. Visual Ink will not replace or refund any products that do not fit as intended.
- Artwork and digitizing fees associated with your orders are non-refundable.
Items purchased through an affiliate webstore outside of visualink.net are non-returnable, non-exchangeable, and ALL sales are FINAL. Exception - see item 1.
Return questions should be directed to:
Visual Ink Fulfillment Center
1130 E, Mineral King
Visalia, CA 93292